- Treat every client as if they are your only client and do the best job as possible
- Keep close and quick responsiveness with the buyer as much as possible.
- Send timely short reports even for the small projects. This will assure that you are on the right track.
- Include communication on not only progress but also any deviations from original planning.
- Be Truthful and Accurate in communications.
- Be Fluent and Clear
- Be enriched with meaningful information. Do offer the buyer useful ideas added to the project, but not do it expecting the bonus.
- Be patient as buyers aren't always experts in technical terms.