Ten should do:
- Do place bids only for jobs that you are sure you can complete in time and bid a price only when you have specified the complete scope of the project.
- Make things clear by asking the buyer questions. Get these things out in the open at the beginning, rather than risking a potential arbitration. The keys you should concern comprise Scope of work, payment and delivery terms.
- Include broad but not exhaustive samples of work.
- Set your own rules in communication to take care of your buyer.
- Be result-oriented and offer 100% customer satisfaction guarantee.
- Set priorities and deadlines, and stick with them.
- Carefully check deliverables, even in draft version.
- Improve your skills by learning new technologies, new concepts, and become able to bid on jobs you could not initially obtain.
- Keep a record of all your Joomlancers customers. By knowing your customers, you will better serve them. Delivering the right value to the customers is critical to building strong customer loyalty. You need to understand their understanding of value and know how your customers experience value.
- Stay responsive even if the project was completed. By doing so, you are creating great impression in mind of your buyers and you will be the first freelancer he thinks of when offering new jobs.
Pro Tips:
- Treat every client as if they are your only client and do the best job as possible
- Keep close and quick responsiveness with the buyer as much as possible.
- Send timely short reports even for the small projects. This will assure that you are on the right track.
- Include communication on not only progress but also any deviations from original planning.
- Be Truthful and Accurate in communications.
- Be Fluent and Clear
- Be enriched with meaningful information. Do offer the buyer useful ideas added to the project, but not do it expecting the bonus.
- Be patient as buyers aren’t always experts in technical terms.
Ten should not do
- Do not under-estimate scope of work and timeframe
- Do not change bid amount drastically upon winning the project
- Do not place a bid when you are not clear what the buyer needs as you ought to deliver what the buyer requires, not what you think it should be.
- Do not place lowball bids just to get attention
- Do not include exhaustive samples of work
- Do not promise items that you can not deliver or deliver in low quality
- Do not attacking a buyer’s business or project
- Do not ride roughshod over the buyers’ ideas
- Don’t use technical lingoes to show off for buyers who are not experts in technical terms
- Do not violate the Joomlancers terms and conditions.